BBQGuys Shipment Guidelines

It is important to note that once a Logicbroker shipment is created it cannot be edited. Please exercise caution when creating shipments to avoid delays in processing orders.   

Orders shall ship complete when possible. If there is uncertainty around whether an order should be shipped or held based on availability, contact BBQGuys at vendorsupport@bbqguys.com 

Please find below the specific shipment guidelines per order type:  

1. Small Parcel orders:   

• • Ship within your estimated ship date (ESD) given on the Acknowledgement.  
  • You can only create shipments in Logicbroker  when the items are ready to ship. You may schedule a shipment for the following business day, Please DO NOT schedule a shipment days or weeks out.  
  • Ship using our shipping accounts in Logicbroker or you may use your own based on the agreement you have with BBQGuys. 
  • Small parcel orders will ship via FedEx.   
  • Daily FedEx Pickups are required. Pickups are not automatically scheduled when creating labels in Logicbroker. This will need to be coordinated directly with FedEx. Please reach out to us if you require our FedEx Representative’s contact information to assist with this.  
  • When you need to manually enter shipping information into Logicbroker, please ensure you are adding the carrier and tracking properly, so the system picks up what you are entering. Tracking information provided via automated upload feeds should also follow these guidelines.   
  • Shipment labels are available from the Shipment Document in Logicbroker. These labels can be found on the Shipment Document under Attachments. Do NOT use the GS1 label in the More Actions section. This is not relevant to any of our orders currently.  

2. LTL Freight Orders:  

• • Ship within your estimated ship date (ESD) provided in the Acknowledgement.  
  • You can only create shipments in Logicbroker  when the items are ready to ship. You may schedule a pickup for the following business day, Please DO NOT schedule a shipment days or weeks out.  
  • Freight shipments will use Convey, a ship management system, to automatically cost shop for the best freight carrier for the specific order. This will generate a Bill of Lading (BOL) for you and the assigned freight carrier will be notified for pickup.  
  • Freight shipments may require a Freight Class Override depending on the item. See which items require Freight Class Overrides here.  
  • Shipment BOLs are available from the Shipment Document in Logicbroker. BOLs can be found in the Tracking URL Link under the General Information section at the top of the Shipment Document.  
  • When you need to manually enter shipping information into Logicbroker, please ensure you are adding the tracking properly, so the system picks up what you are entering. Tracking information provided via automated upload feeds should also follow these guidelines.  
  • R&L Carrier tracking numbers are alphanumeric. There should be no spaces, dashes, or other special characters.  

Example: 

• Estes Freight tracking numbers have 10 digits with no spaces, dashes, or other special characters.