BBQGuys Acknowledgement Guidelines

1. Purchase orders must be acknowledged by noon the following business day.
2. When a purchase order is acknowledged, the supplier accepts all details including: 
   •  Price – (Pro-tip – once a purchase order is accepted with this price; it must be invoiced at the same price, or the invoice will be rejected causing delays). (Invoicing Expectations)
   • Specified model number(s).
   • Quantities.
3.   Acknowledgements must include a firm estimated ship date for each line item based on the order date (This date will be communicated to the customer).
   • If there is no known firm estimated ship date, please enter a best guess ship date.
   • Enter accurate quantities for accepting or cancelling an order. (Please see below for more information on cancellations).
4. Enter a new acknowledgement if the original estimated ship date cannot be met.

Creating a Purchase Order Cancellation Acknowledgement
Cancellations can originate from either BBQGuys or the supplier, and they are completed via an acknowledgement in Logicbroker. 

When the cancellation originates from the supplier:

1. If pricing is incorrect on a purchase order, please follow the Pricing Guidelines.
2. If any information is incorrect on the purchase order, please email vendorsupport@bbqguys.com with the corrected information (this is not an all-inclusive list).
   • Model number.
   • Discontinued. – (Inventory File Guidelines)
   • Shipping address information.
   • Quantity.
3. For all other cancellations, please email vendorsupport@bbqguys.com once the cancellation has been completed in Logicbroker.
   • In this email, please provide:
     • Email subject line: Cancel Notice POXXXXXX.
     • The affected items.
     • The reason for cancellation.
   • A new purchase order will be sent with the corrected information.                           
4. Cancellation of purchase orders must be done on each line item including:
   • Change Reason; use the most accurate reason available.
   • Drop ship suppliers; orders must cancel the entire line-item quantity.
   • Inbound suppliers; can cancel partial line-item quantities. (Pro-tip – Please do not use the “Cancel All” Items button at the top of the acknowledgment document.)

When the cancellation originates from BBQGuys:

1. BBQGuys will send the cancellation of the purchase order via email and require a response within 24 hours or less (weekends and holidays excluded).
2. Please ensure that BBQGuys has the best team to contact when requesting a purchase order cancellation.
3. If a cancellation contact change is required, please send the updated information to vendorsupport@bbqguys.com including:
   • Name
   • Title
   • Phone
   • Email
4. If a response is not received within 24 hours, BBQGuys will call to make sure our cancellation request was received and request the cancellation is completed during the call. (Weekends and holidays excluded).
5. If item/purchase order is confirmed canceled in Logicbroker, please ensure the item/purchase order is also cancelled in your internal systems. 
6. Once the item/purchase order is canceled in Logicbroker it will not be able to be shipped or invoiced. 
   • If the item/purchase order ships, BBQGuys will not be held responsible for any related costs or expenses.
7. If a cancellation is requested for:
   • Drop ship suppliers; orders must cancel the entire line quantity. 
   • Inbound suppliers; can cancel partial line-item quantities. (Pro-tip – Please do not use the “Cancel All” Items button at the top of the acknowledgment document.

Order Cancellation Change Reasons 

When emailing vendorsupport@bbqguys.com, the email should have the subject line of:

Cancel Notice POXXXXXX (POXXXXXX is the actual PO number being cancelled).