BBQGuys has a full suite of options when creating shipments, whether they are in the Portal or via another communication method (EDI, XML, API, CSV).
NOTE: We also offer an additional connection option utilizing our Shopify or ShipStation connector (orders and shipments). You must have a Shopify or ShipStation account and this option may require a Logicbroker subscription, please contact us at LINK for additional information.
Creating a Shipment (in the Portal)
Creating a shipment is the required step to close out or complete an order (unless the order has been cancelled). By providing a carrier and tracking number, this information is transmitted to the retailer, this way the customer is notified that the order has shipped. Follow these steps to create a shipment in the Portal.
1. There are two ways to access an order that is ready to ship.
- Option 1: Using the Search bar at the top of any page in the Portal, enter in the order number. This will pull up all related documents to the order (the order as well as any existing shipments, and/or cancellations).
- Option 2: Click on Orders in the left-hand menu, and from the Order Management page, find the order.
Option 1:
Option 2: On the Order Management page, click on Actions and select Ship.
3. You will be taken to the Create Shipment page. This is where you will create a shipment for an order.
Shipping Videos and Instructions
Creating a Parcel shipment using BBQGuys Account –
Creating a Parcel shipment (BBQGuys account):
- For the first time using the page, you should set up your Ship From address in the Address Book so you can quickly pull that info into future shipments.
- Click on Open Address Book
- Click on New Address
- Fill out all fields (Address2 is optional). State and Country should be 2 characters only.
- IMPORTANT: Under Packages, make sure "Create tracking labels using the merchant's account" is selected from the drop down.
- Enter in the height/width/length/weight information for the box.
- For Items, make sure the items and quantity match to what was in the box shipped. You can add additional boxes (which will generate unique labels) by clicking on Add Box in the Packages section.
- When finished, click on Submit (top right corner of the page).
- NOTE: Because shipment data is usually sent frequently to the retailer throughout the day, make sure your shipment data is 100% accurate before clicking on Submit.
- A shipping label will pop up on your screen that you can print, download or save, it will also be visible under the Shipment attachments. See screenshot below.
After submitting the shipment, you can see the tracking numbers generated and the shipping labels to be downloaded or saved under the attachments section at the bottom of the order.
Creating a Manual shipment using BBQGuys LTL Carrier Accounts –
Creating a Freight shipment (BBQGuys account):
- For the first time using the page, you should set up your Ship From address in the Address Book so you can quickly pull that info into future shipments.
- Click on Open Address Book
- Click on New Address
- Fill out all fields (Address2 is optional). State and Country should be 2 characters only.
- In the General Information section, select the Pickup Date using the calendar drop down.
- IMPORTANT: Under Packages, make sure "Create tracking labels using another system (manual entry)" is selected from the drop down.
- Remove the box that was automatically created by clicking on the little trash can icon.
- Click on Add Pallet to add a pallet.
- Enter in the height/width/length/weight information for the pallet.
- For Items, make sure the items and quantity match to what will be in the shipment.
- When finished, click on Submit (top right corner of the page).
- NOTE: Because shipment data is usually sent frequently to the retailer throughout the day, make sure your shipment data is 100% accurate before clicking on Submit.
- After about 30 seconds, the BOL URL will populate in the General Information section that can be printed, downloaded or saved. See screenshots below.
Creating a manual parcel shipment using Supplier’s carrier account –
Creating a manual parcel shipment:
- For the first time using the page, you should set up your Ship From address in the Address Book so you can quickly pull that info into future shipments.
- Click on Open Address Book
- Click on New Address
- Fill out all fields (Address2 is optional). State and Country should be 2 characters only.
- Enter in the pick-up date
- IMPORTANT: Under Packages, make sure "Create tracking labels using another system (manual entry)" is selected from the drop down.
- Enter in the height/width/length/weight information for the box.
- From the Carrier drop-down menu, select the carrier used to ship the item(s).
- If the shipping method isn't in the dropdown list, please reach out to vendorsupport@bbqguys.com. Do not proceed.
- In the Tracking field, enter in the tracking number for the shipment.
- For Items, make sure the items and quantity match to what was shipped in the box.
- When finished, click on Submit (top right corner of the page).
- NOTE: Because shipment data is usually sent frequently to the retailer throughout the day, make sure your shipment data is 100% accurate before clicking on Submit.
Shipping Multiple Boxes
There are times when you will need to split the items of an order into more than one box.
1. From the Create Shipment page, you can click on Add Box.
- Using the example above, a few things to note:
- The Add Box link is clicked anytime you need to add a box. If you need 3 boxes, you click it two times to create two additional boxes beyond the original box we automatically generated for you.
- When a new box is created, you need to select the appropriate item(s) from the Add Item drop down because we auto-populate the first box with all items (since a vast majority of items go into a single box), you will need to click Remove next to the item(s) that won't be in the first box.
- IMPORTANT: Essentially, make sure each box has the items that are included with that specific tracking number.
- NOTE: Because shipment data is usually sent frequently to the retailer throughout the day, make sure your shipment data is 100% accurate before clicking on Submit.
Creating a shipment using Supplier LTL Carrier account.
Creating a manual freight/LTL shipment:
- For the first time using the page, you should set up your Ship From address in the Address Book so you can quickly pull that info into future shipments.
- Click on Open Address Book
- Click on New Address
- Fill out all fields (Address2 is optional). State and Country should be 2 characters only.
- Enter in the pick-up date
- IMPORTANT: Under Packages, make sure "Create tracking labels using another system (manual entry)" is selected from the drop down.
- Remove the box that was automatically created by clicking on the little trash can icon.
- Click on Add Pallet to add a pallet.
- Enter in the height/width/length/weight information for the shipment.
- From the Carrier drop-down menu, select the carrier used to ship the item(s).
- If the shipping method isn't in the dropdown list, please reach out to vendorsupport@bbqguys.com. Do not proceed.
- In the Tracking field, enter in the tracking number for the shipment.
- For Items, make sure the items and quantity match to what was shipped in the pallet.
- When finished, click on Submit (top right corner of the page).
- NOTE: Because shipment data is usually sent frequently to the retailer throughout the day, make sure your shipment data is 100% accurate before clicking on Submit.